Bidzid_Master
April 9, 2026

Buy & Bid on BidZid.app: A Buyer’s Guide

Welcome to Kenya’s premium auction marketplace. To ensure a secure, transparent, and luxury experience for everyone, we operate on a Secure Escrow Model. This means your money is held safely by BidZid until you confirm you are happy with your purchase.

Follow these steps to get started:

1. Create Your Account

  • Click on “Login/Register” in the top menu.
  • Select “I am a Customer.”
  • Fill in your details. Use a valid email address, as all auction outbid alerts and payment receipts will be sent there.

2. Finding & Bidding on Items

  • Browse our categories or use the search bar to find an item.
  • Place a Bid: Enter your maximum amount. If someone outbids you, you will receive an instant email notification.
  • Buy It Now: Some items have a fixed price. You can bypass the auction and secure these items instantly.

3. Winning & Payment

  • Once the auction timer hits zero and you are the highest bidder, you win!
  • Go to My Account > Orders to complete the checkout.
  • Secure Payment: Pay via our integrated secure gateway (M-Pesa/Card). Your funds are held in the BidZid Central Account—they are NOT sent to the vendor yet.

4. Delivery & The “Unboxing” Rule (CRITICAL)

  • The vendor will ship your item or arrange for collection.
  • The Unboxing Video: To protect yourself against disputes, you must record a continuous video of yourself unboxing the item. * The video must show the sealed package, the label, and the physical condition/functionality of the item as it is removed.
    • Without video evidence, BidZid cannot arbitrate disputes regarding the condition or functionality of the item. In such cases, any further follow-up must be handled directly between you and the vendor; BidZid will not be held liable.

5. Confirming Receipt & Releasing Funds

  • Once you receive and inspect the item, log in to BidZid.app and click “Confirm Receipt” on your order page.
  • The Deadline: You must confirm receipt within 72 hours of payment.
  • Fund Release: If the vendor marks the order as “Completed” and you do not raise a dispute or confirm receipt before the deadline, the funds will be released to the vendor. Once funds are released, the transaction is considered final.

Summary of the “BidZid Protection” Policy:

  • Payment Security: Your money is safe until the 72 hour window from payment expires.
  • 72-Hour Window: To allow for delivery and inspection.
  • Video Evidence: No video = No dispute support from BidZid.

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